See what our customers are saying about our Vancouver (Burnaby) Store

Dave James

Fast service, knowledgeable staff, decent pricing considering the service. Accurate cuts, good selection. What more do you want?

R.M.

Great service
Quick responses to questions
Always willing to accommodate

Donald Dawson

Metal supermarkets is great at listening and making sure that we get the product that we can have on time.

J.L.

Prompt service even for small orders.

G.P.

Staff has always been good. Very helpful. I do miss being able to browse the rack though; often plans evolve based on materials to hand.

D.K.

Super knowledgeable and very helpful.

Wilf Wedding

Good pricing and immediate availability

C.T.

Easy to order, quick to deliver. Keep it up!

Mark Nenadic

Great service, they give you a quote right away and send it to your email. Can get you the material, cut to length, usually within a couple of hours, for sure same day depending on how large your order is. Very friendly and super helpful staff.

Darcy Davis

quick turnaround from phone call to p/u
most employees are friendly even when they get real busy
help with load in no matter the size of order

T.B.

fast reliable and wide selection

H.W.

Very expedient and helpful.

J.G.

Very nice customer Service

A.K.

Minimum lead time

H.K.

Everything

Tae Kim

All sorts of profiles in all sorts of lengths!

P.D.P.

Pricing.

B.K.

great customer service and selection of products.
The staff are all great people to deal with and take time to listen to jokes.

Rafik Ajili

Very efficient service and wide selection of items in stock. Very well suited for prototype jobs where special material in small quantities is required.

B.R.

Accurate and efficient

A.L.

All I need you have. Thx

Jim Mcfadden

Good selection and resourceful enough to find whatever you need.
Great guys… great service 👍

Russell Barton

good local stock, and the ability to get oddball ,materials that are not local stock,
Cut to length service is an asset, and the response times are quick

M.C.

The staff are always very friendly, knowledgeable, and helpful. It would be nice if refunds were able to be given on the weekends and getting rid of the $20 min charge as sometimes you just happen to need a small piece. Thank you and keep up the great work!

Veaceslav Coroliov

Your biggest achievement – you still have dedicated people. They are honest, they stand by their words, and they are reliable. This very rare now in North America… Keep them…

Anthony Creighton

Quick and Friendly

Tyler Cooper

Fast service, knowledgeable staff.

Lots of product available

T.L.S.

Great service. always helpful

H.D.

Great service and really good selection . It worked good for me.

I.C.

fast, friendly and conveniently located

Paul Thomas

I’m always able to get what I need.

Dan Jepsen

The team is always very professional, helpful and friendly. A rare commodity in these modern times. Highly recommend.

D.S.J.O.

Great guys, great service!

C.

I was unable to source material out of the states and Doug was on it and helped quicker than anyone else I had reached out to. We were able to deliver on time because of the great communication your team had.

Roch Joly

customer service is unparalleled

G.M.

It’s quick and the sales people have good knowledge.

Noel Lanto

Great customer service

D.C.

Even tough the cost is somewhat higher, one can find most of the parts. If not, they can make arrangements.
The effort of the CS/Sales is noticeable… It seems they are working “with you” to get what you need.
I am glad MS is around.

Riz Ocampo

Quick and easy to get quote. Sales are quick to respond with very minimal wait time.

Don / Construction

Variety of materials in stock & quick response for orders

H.B.

Always correct Good job Guys

Cindy (Construction)

Well this sounds a bit like a TV commercial cliché but all the staff I’ve spoken with are super knowlegable, personable and fast. Prices are good. You don’t need to be a metal fab expert to shop here, the staff make shopping here fast and easy. Its a pleasure to do business with this company.

Cindy Rose
Construction Buyer
Film Industry

H.O.C.

Helpful, affordable and quick response

B.C.

Promt and efficient

S.H.

Lower the Bank of Canada overnight interest rate.

J.G.

It was great
they help me to get what I needed to finish my project

thank you
[NAME REMOVED]
RVYC harbour Master coal harbour

S.G.

Excellent service!

J.C.

Always have what we are looking for

C.B.

Great service , quick turn around , well stocked

Adam Stirskey (Construction)

Trevor

Peppe

Have everything , really nice and knowledgeable staff , get orders done and ready for pick up fast , ok prices .

Francis

Great service

Malcolm Spfx

Everything! Great selection . Great service . Friendly staff .

J.C.

Excellent!!

C.G.

professional and quick service.

R.S.

Great stock, friendly professional staff, timely delivery.

R.F.

selection and minimum orders

H.B.O.

good

Wayne Lauschki

fast response
in house shopping on account

S.G.

Fantastic service

Arthur Pridanovs

convinience

Mahmood Lighvani

You guys are the best in class.

D.A.

offer a discount to companies that buy more

J.S.

yo

Bob Street

Ability to speak to a human voice, have input and suggestions when needed from your staff. end to end your service is incredibly valuable for us trades.

Martin

Staff is good and helpful, good stock of inventory, convenient location, prompt trn around

Caster Case Solutions
Martin

B.N.

Fast and great quality material and great selection

Don

Very good customer service
I appreciate the care and attention I receive when I’m dealing with your staff.

DM

Grant Harasyn

We count on Metal Supermarket because they always have what we need in stock and their customer service is outstanding.
Grant Harasyn
Vancouver Art Department Inc.

Brian Despins

you provide a decent selection of product and good service practices

R.K.

You have the stuff I need, I can just go in and order it and take it home. I think the prices are reasonable and you are willing to sell any amount so I don’t have to buy tons when I only need a bit.

G.U.

Quick delivery and friendly staff.

Alistair Middleton

The steal j requested was cut perfectly and I was very happy with the service. Highly recommend.

R.S.

Great service
Above and beyond

David Spears

Availability, precision and quality sales staff

S.D.

Huge choice of material and always fast delivery.

Darcy Davis

Very Personable and listen to requests. Good bunch of guys which help load and do it with a smile. darcy

J.

quick at picking up order from store (business)

Jamie McCrindle

Good prices, fast turn around. As a hobbiest, I love that my metal can be cut to length for me.

Andy Abbott

Prompt and accurate service with competitive pricing. Never been disappointed. Thank You.

J.M.

Absolutely!

D.D.

Even though material availability is getting very difficult to get the service is fantastic, communication is excellent and delivery is very well coordinated.

S.B.

Longer length availability

Jim Hilstad

Very good selection and if one store doesn’t have what you are looking for they will source it at one of the other ones. Overall good service

D.

Convenient and easy to work with.

Paul Thomas

You almost always have what I need

Your staff are very helpful and friendly

A.

More competitive pricing

Kim Sheldon

As a local, high precision machine shop we often work on R&D projects that require lower volume materials at prototype stage. Burnaby Metal supermarkets is my go-to supplier for smaller buys. I always get a fast response, essential when you are quoting, and the staff will offer to help in any way they can.

Narendra Tailor

Quick efficient service.

Jim Mcfadden

Good selection and friendly/helpful staff

M.W.

Service is great, quick response time when I e-mail

R.S.

Finding required material and being able to buy only what you need for the job

V.P.

Service both by inside sales and delivery is great.

J.M.

I have been dealing with you guys for many years, the service is always great! The guys answering the phones are always helpful with making the ordering process quick and easy

D.M.

speed and availability

Corey Brauer

Fair prices and great service!

C.L.C.

dylon and jeff are great to deal with

Reza Saeedi

Friendly and helpful staff, good selection of products.

N.M.

Great customer service!

H.D.

Great service and helpful staff.

G.R.

great product range at reasonable cost

R.J.

Ability to buy cut to size and smaller quantities. Have always had very good service!

Phoenix Gordan/SPFX

The staff are knowledgeable, fast and efficient. No other company gets their documents sent to me in even a remote equivalent of time. If you’re buying metal it’s a flat out waste of time to order from absolutely anywhere else.

G.P.

Convenient source for various metals and profiles in project size quantities. On occasions where they haven’t been able to supply an item, they can usually steer you to somewhere that can.

Adil Tyabji

From order to collection – the process went well.
I was also impressed with the quality of the supplied Aluminium.
Thank you. Adil, Owner/ Operator, BC Coastal Logistics Inc.

R.M.

Staff is always friendly and helpful. Never had any delays or issues ordering from this office.

Nicholas Thoman

You carry most variety of metals If only Metel Supermarket can improve on the time it takes to provide the service.

Nic

I was looking for few round pipes for my back yard project.
The guy at Metal Super Market counter was friendly and helpful. he showed me my options in the shop of pipes, that is a great sale feature because I am not a professional with metal pipes
I wish this company one day would include a welding service for steel and aluminum because I needed someone to weld a plate to these round pipes
This company might not understand the meaning of Diversity in their workplace..
A diverse workforce is more likely to understand your customers’ needs and come up with ideas to fulfill them. Diversity in the workplace will also increase employee morale and instill a desire to be more effective and work more efficiently. This will greatly increase the productivity of your business. I would suggest to their hiring team to include people of different ethnicity
overall great experience with this company

Sam

You are so friendly and easy to find anything we need to supply.

Vince

Good Service and fast delivery.

A.C.

always some the best service of any vendor, and I deal with 50-60

Wilf Wedding

A reliable resource for metal whether it’s rod, sheet, or tube, Metal Supermarket usually has it, and at a reasonable price…!

R.S.

Knowledgeable, friendly and accommodating. No complaints when I change the order 15 times. Fast turn around time from order to pick up availability. 10/10 Would recommend.

M.H.

Friendly staff and fast delivery

E.S.

so far everything you do is good

K.G.

Great staff, very helpful. Quick turnaround from ordering to pick up. Good supply of stock.

Dave

Your people are the best and you have everything I need

Nasser Ghanbari

It was very good job.
Thanks for Metal supper market guys.

Richard Boisvert

very friendly ans helpfull

A.P.

all good

D.M.

Fast and efficient service

Ron Keetley

Everything is great
Phone ordering
Professional atmosphere
Polite
Helpful
Speedy services

A.C.

Always cut exactly to size when requested and great lead times

R.V.

Convenient location, most of the time the materials are readily available…

B.G.

fast and good quality service/product

Wayne Lauschki

Quick response with expert know how

Darren Pilling

Staff…plain and simple, great staff.

L.A.P.

Inventory and selection , professional customer service and proven reliability. Thx

H.K.

reliable

Jordan Bromley

Quick response and accurate cuts

B.R.

You can provide smaller lengths with short lead times

Jim Anderson

As a prototype development company, I often need a wide variety of materials and sizes. 98% of the time I can get everything I need in one stop. That alone makes me a regular customer, but the staff add value on their own. I am greeted in a friendly manner and the staff take time to understand the unique need I have that day and help me get what I want quickly and accurately.

With all this is going for it, why would I shop anywhere else? Thanks for all the great service.

Jim Anderson
Anderson Prototypes

S.T.

increase the selection and availability of material.

T.C.

Metal Supermarkets is the BEST business I have ever had the pleasure of interacting with. Your sales people have been extremely helpful, patient, and generous with their time. Well done!

Dan Jepsen

Great staff – great products.

T.M.

cant give a 10 as i’m sure something will go wrong one day. lol

G.U.

Fast delivery.

S.R.

quick and easy

Murray Jarvis

Always have what I need, and fairly priced.

Donald Dawson

Even though we can’t get everything anymore. Less choice. Metal Supermarket tries hard to get what they can carry. Always friendly service.

A.K.

Try providing different finishes to stainless steel & Aluminum. It will definitely increase your market range

G.M.

All good

R.G.

Quick turn around and doing the best for our Company during these times of crisis and volatile pricing from the manufactures.

I.S.D.

You are my go-to for all metal products. If you don’t have what I need and you can’t get it, you are always helpful with recommendations. If I don’t know what I’m talking about, you help me through so I get what my builders need.

H.

Most of the material you have is in stock. The customer service is great, I’ve never had any issues. Only it’s pricier than most suppliers

J.Z.G.

Your fast and easy to work with. You make my work easier.

Omid Manouchehri

Friendly staff and probably fastest turn around when I get estimates. Very happy with you guys!

Keffelew Assefa

1. On time delivery.
2. Quick response for quotation request.
3. Friendly customer service.

D.H.

Convenient

I.S.D.

Quick, easy to deal with, always bills on time

S.C.

easy to use

E.S.

Fast turnaround, good quantity of stock on hand, cut to length service makes quick one off jobs easy to add into production schedule as we can just have dimensioned metal arrive and it can be immediately cleaned and welded.

Had some issues with variation in cut lengths in the past that required rework on our end. Our most recent order was cut perfect, when placed on a reference surface all pieces of the same length were flush and equal.

J.P.

great selection and staff is friendly and efficient

Nairn Grundy

You get what you want..no hassle

Jim Mcfadden

All good…. helpful stuff, good guys good supply.

T.I.

I like the services from Metal Supermarkets Burnaby, Their staff are friendly and helpful getting what we are looking for. The pricing is reasonable.

J.K.

great friendly service!

R.J.

better communication of deliveries !? usually pretty good anyway.

J.D.

Fast response and reliable as always.

S.C.

That you have it in stock.

T.M.

Always fast and friendly service.

Ryan Odonnell

Always have what’s needed available and very fast service.

Ray Smith

Wide range of products available in small quantities for special jobs

Heather (Props)

Everyone is very friendly and helpful, and my order is prepared quickly. There is often someone offering to make my order to my car for me which is a nice gesture.

Bobby Chaukla

Customer service is A1!

Marc Poson

Great friendly front line staff

Corey Brauer

Great service and fair pricing!

M.K.

Excellent Customer Service.

Hamid Vafadar

Super friendly and you can find everything you need.

G.M.

The selection….and off cut section.

M.R.

The Burnaby Metal Supermarket location has always supported my business and request quickly.
I appreciate the team there for they always do a great job.
Thank you

L.C.

Great customer service, I don’t like you guys charge for shipping

Dyan Catamaran

There is always someone picking the phone asap.

Sales strive to find the product I need. Some with more experience than others.

Never a bad or rude phone manners

Two locations helps

…

Sami Ghali

Great team. Great service. Very accommodating. Very professional

S.J.O.

Variety of products and being able to buy the required amount.
.

P.D.

Always fast and professional.

THANKS,

L.S.

Easy to use and nice people working there

R.S.

Always have stock.

D.B.

Service was good

C.G.

Great product, fast service

John Patko

John Patko

Coast Performance Restoration Inc.

Excellent service, very helpful land pricing seems fair overall within the market.

Thank You

H.W.

Good service an available materials.

P.D.P.

A large variety of material

L.S.

prompt and courteous service

D.D.

I don’t buy in big quantities so the great guys in the frontend and shippers will usually accept a cut order in the morning and ready for p/u by early afternoon. Other than the quick turnaround and friendly service I can’t say much more other that drop the off-cut price per pound but I imagine the bean counters have figured the profit/loss ratio………just kidding, had ya for a sec. ddfx