Home Norfolk Reviews See what our customers are saying about our Norfolk Store 1135 Lance Road, Norfolk, 23502 5 Star Rating - 115 reviews Powered by Listen 360 Alan Phillips June 13, 2023 Friendly knowledgeable and helpful staff. Great selection of products J. May 4, 2023 SELECTION OF MATERIAL I.G. May 4, 2023 People are nice and helpful J.L. May 4, 2023 Good customer service and fast processing keep me coming back. Thanks. C. April 11, 2023 Quick availability Selection Ability to customize order / cut to fit B.W. April 11, 2023 Great selection to choose from and will cut any size for your convenience and savings! D.J. February 7, 2023 Just good people and good metal Scott Wells February 7, 2023 No minimum, good prices, employees try to accommodate the customer M.A. February 7, 2023 All Good D.B. January 22, 2023 The staff was extremely helpful. Matt Bradshaw January 12, 2023 I was more than pleased about the genuine friendliness and of your professionalism your employees employees. Those employees not only made it so I have no desire to look elsewhere for another place to get my steel, they helped me regain my hope in humanity, and made it so I’m looking forward to return. The rack of material that were offcuts was refreshing due to pieces at a reduced price for someone on as tight of a budget as I am. Thomas Bazemore January 12, 2023 your products has excellent qualty and is reasonably priced,the sale people are very knowledgeable and friendly L.S. January 5, 2023 1. You’re really good at following up with the client so as to ensure that they are never left in the dark. Keep it up! 2. You’re really good at obtaining first-hand customer information and using this information to improve our products and services. 3. You have the natural ability to understand and feel what your customers are experiencing, and you are able to meet their needs effectively. 4. I Personally have a great rapport with Catherine Garcia, inside sales lead Norfolk, Va. who is always available to assist with my inquiries and go out of her way to help us obtain unexpected material/jobs request that is required by our customers orders. She is my go to person. and always pleasant to do business with. I have a very high confidence level to first call her with any hard to find metal products we need. Antwoin Curry January 5, 2023 Great prices and great prices! Jason Smith January 5, 2023 Friendly and helpful staff T.B. January 5, 2023 Guys were very helpful A.O. December 8, 2022 The entire team at Metal Supermarkets are knowledgeable and prompt in their response to questions and email inquiries. Gillian Donovan December 2, 2022 Excellent customer service and the only place like it! Troy Fox December 2, 2022 Customer service was superb! Inventory was very good! Very happy with this company J.S. December 2, 2022 Quick turnaround. Helpful associates. N. December 2, 2022 Awesome inside sales support from Catherine! Edward Domingo December 2, 2022 I can get whatever size I need and it is so much cheaper than the big box store. Makes the job easier. Instead of spending time cutting, I can have them cut it to the size I need and only have to pay for what I need. No wasted metal. M.G. November 9, 2022 Friendly Staff, good prices S.T. November 9, 2022 Fast friendly sevice R.T. November 9, 2022 My order was processed, cut length, and ready at my time of pick up. E.L. October 6, 2022 the responsiveness!! J.R. October 6, 2022 Great service Lou Lindsey May 4, 2023 The store is close to us and they have everything we could ever use in our business. The staff gets a big ” Thank You” because it’s rare to got to a place now and have customer friendly staff and service J.D. August 12, 2022 Very helpful!! Easy to work with! Kendell Porter August 6, 2022 I like your scrap/ drop room cause in most cases what I need is a small piece of whatever! And it reasonably priced! W.M. August 6, 2022 The staff was friendly and processed my purchase request timely. I was able to check different metal materials and was provided advise on the best option for my project. Samuel Cantu August 5, 2022 I love the $35 local delivery fee and the fact that you’re able to get on to a military installation. As well as the fact the website is easy to use, and find items. Last but not lease friendly and nice staff, very helpful and quick response with getting quotes. D.C. July 7, 2022 Excellent T.P. June 10, 2022 I got exactly what I ordered. J. June 3, 2022 Helpful Staff will run quotes for me so I can turn around quickly with my customers estimates and cutting metal to desired sizes. Fast and easy. C.L. June 2, 2022 The prices and reasonable timelines. D.G. June 2, 2022 TJ was great. Very Helpful. J.B. May 17, 2022 Best price. Customer Service was fantastic! Catherine went above and beyond my expectations and took care of locating a fabricator to perform the welding of the base plates and drilling of holes. Jc Westra May 6, 2022 Just plain excellent M.M. April 12, 2022 Fast service – cut to order K.M. April 5, 2022 Excellent service from initial inquiry to order to pickup. Everyone I spoke to was courteous and knowledgeable, especially TJ Palovchik who provided a quote and placed my order. F.B. March 2, 2022 The service P. March 2, 2022 Great working with the Norfolk team. B.F. May 18, 2022 Responsiveness to email communications had not been good in the past. Good experience in person though. T.L. February 17, 2022 Good T.T. February 16, 2022 great service I.G. May 4, 2023 Friendly people, made it happen. Thanx S.B. January 6, 2022 Perfect! Verna McCrillis December 14, 2021 You have what I need and I can get it the same day usually. G.R. October 6, 2021 Quick turn around and exactly what I wanted. B.B. October 6, 2021 They were at a great price and delivered on time. R.A. September 9, 2021 availability, quick service, friendly and professional…..thanks! J.L.D. March 2, 2022 Use only water in your saw. The saw only needs to cool, there’s no need for lubrication. Whatever you use in your saw is very hard to wash off before the steel can be painted and washing the steel on jobs sites isnt easy. It also interferes with the welds and makes brushing grinding dust away difficult because it makes it sticky. J.G. September 2, 2021 On Time delivery – product met all expectations P.M. August 9, 2021 Availability of materials, and knowledgeable staff is what I like about your products and services. W.C. August 4, 2021 prompt on time and quick response from the sales team as well as a wide variety of materials on hand to sellect from M.R. August 4, 2021 99% of the time you have what I am looking for and being able to provide materials at certain cut lengths and sizes is very cost affective for our application. Tim July 10, 2021 Rob Racine is a good businessman, he has helped us very well. We hope to work again in the future. Bill Rosenbaum June 15, 2021 Availability and prices Dahl Clark July 7, 2022 Price T. June 3, 2021 Office staff was friendly. Stock was ready when they said it was to be ready. The material was cut to the correct length (3″ Sch 40 steel pipe x 60″, 2ea) and they carried the stock to my truck in the rain. Great service. I used the Jacksonville FL several times and got the same treatment. Kudos to all. [NAME REMOVED] L. D.S. June 3, 2021 Quick obtained products and delivered. Charles Lawrence May 12, 2021 The timeliness of the response to pricing metals is very accurate and prompt. Though I haven’t yet purchased metal, I am very satisfied with the results I have seen thus far. E.T. May 12, 2021 Easy to work with with a quality product D.W. May 10, 2021 Cut to your size instead of getting a full 20’ K.B. May 5, 2021 Great response time and local to my facility P.H. April 9, 2021 great place, great prices, great cut offs! J.L. April 9, 2021 Very responsive in emails, item was backordered but came in promptly. Thanks for all the help! Manza Garza April 2, 2021 You normally have the items I’m searching for and you customer service is great! N.M. April 2, 2021 The fast turn around on services when I call is superb. If they don’t have what I need in stock then it is usually available in two business days which is great. Cuts are always accurate. Kendell Porter August 6, 2022 Was quick and easy! Was reasonably priced 👍 Ken Lubeck March 2, 2021 Excellent service and materials. T.L. February 11, 2021 very quick and awesome service , needed custom stainless plates . i got them the same day Ryan January 8, 2021 They were very quick and had great customer service. Trey December 14, 2020 Staff was Super helpful and friendly. Delivery was FAST!!! B.G. December 6, 2020 Metal Supermarket of Norfolk, VA is a very good business. The staff is friendly and know their stuff and the owner is great to work with, answering all my questions and delivering the material on time. Bill Rosenbaum October 12, 2020 I love the availability and price, They always have any kind and size of metal needed! C.O.V.B. October 9, 2020 had what I needed, when I needed it. Jim Ellis October 5, 2020 Fast service Mark Willette October 3, 2020 Everything I need in the metal shop for any project. Working with metal is fun to me and making custom pieces are my passion. The drop room always has something for me as well J.B. October 2, 2020 Good selection and quality. Fast, friendly service. Can’t ask for much more than that. Ralph Conway October 2, 2020 The Norfolk store is a go to place the people are friendly and know thier jobs, rather I order 15k or 5 dollars worth of materials I get what I need. And they will go the extra mile for thier customers. Don Sweet September 4, 2020 Pleasant and great people to deal with, super quick service so that you can walk in and quickly pick up your metal. I ordered a piece of metal that was not in stock and received a phone call in 3 days that it was ready to pick up. Super sevice. J.H. September 3, 2020 Customer Service is outstanding…..Thank you for all your help!!!! C.H. September 3, 2020 Service has been spot on. When a potential problem was identified the company contacted me and wanted to verify the piece was still acceptable. J. June 3, 2022 As a local business owner I us Metal Supermarket’s alot and generally find that my material is in fact proper dimensions for what I ordered. My last order was not correct even though I had a quote that was made to indicate what I was purchasing and trying to confirm on the phone. I think that the quote’s could be setup differently to indicate outer and inner dimensions in the proper order in particular to tubing and piping for I.D. and O.D. Reconfirming these sizes with customer over the phone is an important step as well. T.D. February 7, 2023 Justin Clayton is always very helpful … Service is great.. C.D. July 8, 2020 Competitive pricing, excellent customer service and they don’t look down their nose at me when I don’t want a 24′ stick of something. My Norfolk store kicks the 800lb gorilla in our market right in the shins! The service is so much better that if I can get it from Metal Supermarket, I do even if it is isn’t less expensive. Great people, great resource! Thank you. B.B. May 8, 2020 Great customer service R.C. May 1, 2020 Widen your stock J.M. March 4, 2020 Good products and our orders are always made as requested, very friendly and professional staff. Great service! N.K. January 16, 2020 Awesome company! Fast curtious service! R.S. January 16, 2020 The ability to get a wide range of materials and the service offered by Rob Racine J. January 9, 2020 As a local Welding business Owner/Welder I benefit from Metal Supermarket’s ability and enthusiasm to get quotes sent to me and metal cut and waiting for me for pickup when I need it. Being able to get material cut to dimensions needed for a single task for a customer at a reasonable price without buying extra that is not needed is making Metal Supermarkets my go to place at this time. The great staff at the Norfolk site get 2 thumbs up from me. Thank You! C. April 11, 2023 Knowledges proactive staff that makes me feel as if reaching my supply objectives is also their objective. Not many vendors share this philosophy anymore. L.C. October 7, 2019 Very fast service and professional C.O.V.B. September 10, 2019 Have had all the products I needed at decent prices. A.S. August 14, 2019 I needed a special type of metal for some military testing and you found it quickly and delivered on time – thank you, for such great service. Fast, prompt and professional. E.K. August 7, 2019 Great customer service, super nice and easy to work with! R.C. August 7, 2019 Easy to work with, very fast service and an awsome inventory T.D. July 12, 2019 Excellent customer service every time I need a quote and good pricing on hard to find metal ASTM’s K.F. July 11, 2019 The product was good and the service was very good, turn around time was very good as well. C.D. July 8, 2019 No stuffy grumps telling me I have to buy a 20′ stick! S.C. July 5, 2019 Great service. Great price. D.S. June 6, 2019 The convenience of getting a small amount of material so I can try something out before I need to buy large quantities of metal. J.W. June 6, 2019 Super friendly. Gave me exactly what I needed cut to the dimensions I requested and all. Will shop here again. J.B. June 6, 2019 very friendly. Had just what I needed at a good price. J. June 5, 2019 As a local welder I often need special sizes and metal types and if Metal Supermarkets does not have it right there and available to cut they can make it happen quick from another warehouse. I really like that most cuts are only an additional $1.00. This is crucial when making estimate and crunching numbers for customers. I will for the foreseeable future be using Metal Supermarkets for my needs as a welder/business owner. Nicole has been great getting quotes to me asap and a pleasure to do business with. Thanks again! K.P. March 15, 2019 Very helpful,reasonable prices,will be back! R.C. January 5, 2019 They have about any shape and size I need D.C. January 5, 2019 Nice people, good service P.H. December 12, 2018 Great staff and competitive prices. S.W. November 7, 2018 Great local material supplier. Beats the competition by eliminating shipping fees with lower prices including the saw cut fees. Great people with great prices. Great for time sensitive material needs. Anxious to make my next purchase from them. C.O.V.B. October 10, 2018 convenience and service at the Norfolk store has been great! N.H. October 9, 2018 Very great service, fast feed back on material estimates and a large assortment of material types to chose from. Load more