See what our customers are saying about our Kitchener / Waterloo Store

M.M.

quick courteous and competitive pricing.
Thanks

Dave

On this specific trip, the wrong material was cut, but the associate immediately went about cutting the correct material.

Donny Raydke

Fast service

Bob Kloiber

Very quick and professional service.

K.T.

fast

Greg Spehar

Metal Supermarkets has one of the biggest varieties of product available. The bonus is I can buy any length I need, be it for prototypes or full production. If the metal I’m looking for isn’t in stock the super friendly staff will find it for me and bring it in usually within a day or two

L.W.

It’s convenient to buy steel from metal supermarkets and customer service is good.

D.J.

friendly staff, easy to order, prompt completion, easy to pick up.

S.

Always friendly to deal with , and has what i need in stock .
Thank You

Marcel Cabason

Large variety of materials.
Wonderful service.

Gary Docherty

awesome and very friendly staff

D.C.

Not much

T.F.

The Kitchener Store stocks almost everything we use and it is very convenient to pick up what we need when we need it.

jeff

Friendly staff and helpful.
Good selection.

Don

Great service and nice employees

M.B.

Great service and very happy to serve needs.

Products work well

Mike

Professional friendly service from ordering till delivery

S.S.W.

Really kind staff, great experience, no complaints possible! Thanks 🙂

M.T.

Very easy to deal with, had my order ready quicker than I thought it would take.

Ron Berti

Fantastic service! Especially from Lex 10/10

D.B.

great service, product in stock,

T.

Prompt response to inquiries, Order confirmation, an supplies.

I.G.

Competitive and friendly service.

Steve Franklin

Always reliable, friendly service. Would highly recommend them to anyone needing their materials.

K.

My driver that picked up the material was the building was a little dirty looking at the pickup area. other than that happy with the service.

L.H.

all of my dealings with the company so far have been great and, they were able to get all that I needed.

Rowly Martin

convenient

Dave McPHERSON

Fast and friendly and if they don’t have something in stock at the time, they will get it.

Cameron Karley

Convenient and helpful. Can’t trust the in house shear cuts though..

Frank Mena

Easy to get what you need

S.F.

They always seem to have what i need

L.V.W.

Offer initial metal processing services.
IE. Laser cutting, minor machining, squaring faces, etc.

T.H.

I can get just the length we need.

D.D.

always helpful and friendly
great service, thank you

D.B.

Wonderful staff, very fast service and turnaround! Thanks Lex and Chris and Petro!!

B.B.

Very helpful

D.M.

They can cut to your exact specs and turnaround time was very reasonable.

A.M.

fast and friendly service, and a great stock of product! Thank you!

B.S.

Good

M.M.

quick convenient, and great prices ( as great as they can be in the current market) and i like the custom cut process.

J.R.

Prompt quotation. Inventory is always available. Delivery on time

Martin Murray

I was able to discuss my project and get a recommendation on a better product. And having it cut to size was great.

Donny Raydke

Lex and Petro are the best !

Don

I like that whatever I need that it is in stock. Thanks Don’s Drill and Tap

Ken

Diverse material stock. Friendly and helpful staff.

N.B.

Great service. Thanks

Todd Snyder

Metal is metal. It’s all about the staff. Lex and Petro rock. Keep up the great work.

Veronica Ettema

I like the wide variety of choices in aluminum, which my partner and I used to build a staircase for our porch. Petro at Metal Supermarkets Kitchener communicated clearly and responded promptly, resulting in fast processing of our order for aluminum staircase components. Well done!

Bob St.Cyr

Good selection and service with reasonable prices.

T.S.

When my shipment came in I was told I would be called. That did not happen and I had to follow up. Aside from that the service was fine

Louise

Lex and her team are amazing to work with! Always quick to respond to any requests and a pleasure to deal with.

Highly recommended

I.T.C.

Love the quick turn around.

L.S.

For small projects, this is the easiest solution to your metal needs

J.W.

Fast delivery

Steve Franklin

Always quick, knowledgeable and helpful!

A.H.

Very friendly staff and easy to place order and pickup material within the same day.

M.B.

Excellent service and good products

A.V.

Very affordable and great service!

Robert Villeneuve

Friendly service, prompt services, fair prices for small quantities

L.M.

Usually always have what I’m looking for and are always quick about it

J.P.

I like that I get things cut to length, and almost always, they have what I’m looking for.

J.T.

Great products and customer service has been great.

Always a quick response on quotes.

P.A.

No one vendor is perfect.

I have not had any I have not had any issues with our branch/store.

Sometimes the pricing is high due to the fact that you have to bring in a full length for a cut piece, but this is expected.

T.H.

You have most products we use in stock

A.R.

Good quality and quick service.

J.C.

Star was very friendly and help me get what I needed.

J.

Got just what I needed i
When I needed it
Easy to order and great service

jeff

Service is amazing and the people are good to deal with.
Inventory is alway available!
Overall a good experience.

Genadi

Highly Recommend!

J.F.

Easy to order with material cut to my needs. Quick prompt service. Wide inventory selection especially with the market volatility of today.

Donny Raydke

Petro and Lex are 10’s

Dan

They were very fast and cut my pieces to size which saved me quite a bit of time.

K.B.

Quick response and good product selection.

Don

Very nice people to talk to and do business with. Always very helpful

Keith Simpson

I can get whatever I need within a few hours

P.B.

great product great service thanks [FIRST NAME REMOVED]

Curtis

Rapid response
Accommodate after hours pick up

Paul "Pink, President"

The support and customer service offered by the staff at the Forwell location is superb

K.

Fast and very easy to work with. Had our steel in record time.
Thanks

J.R.

once i knew what i wanted it was very easy to order it, and your staff was great. As a side note, baking sheets sell for almost $200 delivered. You should consider creating them for local bakers given the rise of the home bakers.

K.

Quick service, decent stock.

Irma Toth

I am very pleased with the employees – they were very helpful and responded immediately to my needs. They provided options for me and helped to make decision. Very very friendly employees.
Will shop there again for sure!

Reinhard Drobig

I got exactly what I asked for. The service was fast and very friendly

Todd Snyder

The staff is great. Kudos to Lex and Petro. They always make sure that I am a priority and have what I need.

Scott Miller

Service is always great, even in these trying times! Good job Lex, Petro and the rest of the guys!

M.

convenient to be able to order small amounts

S.

Service was great, will be coming back.

M.B.

Great Service, Great Products

J.C.

Excellent service and reasonable prices.

Ben Hansford

Great to deal with. Very helpful

M.G.

Great customer service and delivery of high grade products.

R.N.

Very quick response and pick up time for my order.

Bob Bateman

Quick response and turnaround time

B.K.

Good service. Fair prices. Good selection.

S.U.

Always there to help out trades based education classes! Thanks for your support!!

A.R.

Really impressed at the quick turn around time on a small project that would be easy to push asisde. Thanks

J.M.

Good prices, helpful staff

D.R.

Quick service (ready the same day), and good prices.

Jeff Peddle

Very friendly, and helpful service. Exactly what I want, every time…cut to spec.

R.W.

Exactly what I ordered quick turn-around time impressed

B.W.

Convinent and decent pricing

Len Van Wonderen

Cut to size pieces in smaller quantities.
(6 to 12)
All pieces are cut with +1/16” added to the length.

Mark Schmidt

Good materials and good service!

D.H.

Great service

D.

Lots of Stock

Aren Green

Quick response.

J.C.

Good Stock of materials.

Susan Carter

I was pleased to find out that I didn’t have to buy a new outside gate for my yard and that I could order metal to fix up my gate and it looks great!
Anytime I need a product like this I highly recommend Metal Supermarkets👍

Larry Heimpel

The service was a pleasant surprise, very helpful, online quote requests were quickly turned around. Ordered material was available within hours of confirmation. Products were perfect for my project and exactly as described online. Definitely will go back for any metal needs and will recommend to all.

K.M.

Metal Supermarket’s inventory and ability to source odd shapes, sizes and metals is great for DIYers.

T.C.

I like that they usually have Stock on what I need

H.

Great customer satisfaction orientated people,
Really easy to place an order over their website.

Faith Welder

Easy and helpful purchase process.

K.Q.

friendly peoples
can handle small orders

D.B.

Very impressed with timeliness and accuracy

Jon Hannes

Professional and friendly…. plus Lex and Petra are good people too.

Chris Helmer

Online ordering process was easy and efficient, and my order was processed very quickly.

Overall a great experience.

T.N.

More accurate cuts, the 6″ diameter pipe that I ordered was almost 1/8″ out of square from one side of the pipe to the other side! The other end of the pipe that wasn’t cut was square.

Ray Carney

Polite, Fast, efficient good price. Exactly what I needed when I needed. Actually I was surprised it was available as quickly as it was. I found the website very easy to use. Very quick and so easy.

R.M.

Fast service good prices

Todd Snyder

Generally you have everything I need in stock. Also the service particularly from Lex and Petro is outstanding.

L.W.

Good prices on small qtys of metal and quick quotes. The info on the web is really useful for deciding which steel to use.

Alan Paulin

This was my first time purchasing steel building materials. Petro was extremely helpful and when I placed my order, it was available same day. Thank you!

M.C.

Convenient

P.S.

Handy for small orders.

Tam

QUALITY PRODUCTS, QUALITY SERVICES.

C.B.

Fast and helpful

M.C.

You were honest with me. And helped me with an issue.

S.S.

Quick service

H.T.O.

Good

Alec Leslie

Metal Supermarkets provide access to metal products that are just not available at a retail level from anyone else.

B.D.

Everything worked the way it’s supposed to work 🙂

T.P.

Prompt, efficient, competitive

C.V.E.

Easy to use website, prompt and friendly service.

T.R.

Lex gives great customer service.

B.T.

Great to deal with, got exactly what i wanted, and turn around was within the day.

Z.R.

Fairly quick and easy.
Prices are reasonable.

Leo Bahr

The service was very good

G.D.

Your system, supply, and customer service is excellent, and I know that costs money to do well. That said, it does feel that your prices are outpacing others, and that is the only reason I have gone elsewhere lately.

K.K.

Prompt response and quick service

Bob Hulley

God service.

C.M.

Friendly staff, good products, good prices, easy pickup.

R.C.

It’s convenient and easy to use for small purchases.

Shawn Bowman

always in stock and available

J.B.

Fast, economical, and available.

C.F.

The quote process was exceptionally quick and the price was fair. Payment was easy, and all I had to do was show up, call them to advise I was there, and someone brought the goods out for me to load up (this is the Covid-era, remember). Nothing better than simple, quick, and safe.

Scott Halstead

Quick and easy and very helpful

D.H.

Fast service on my quote.

Len Van Wonderen

Good assortment of metal forms, angles, etc.

Cut-Off pieces could be better.
When the blade cut is not straight … you should allow a slight increase in length.

I had to scrap a few pieces of small tubing from my last order.
Mar – 2021

Wilfred Doll

service was fast, friendly and uncomplicated.

Robert Villeneuve

Very friendly staff, stock turnover time is efficient

Stan Siderius

Always helpful

Gary Cluthe

Good service.

S.B.

The convenience of having materials readily available in the sizes/amounts I need.

M.B.

Excellent service and great products

K.T.

Fast courteous service

R.

Quick service. Good supply

Cody Mondy

always right
always on time
always friendly
always willing to help

D.R.

you have product , can modify if needed and often same day service.

J.

Good customer service. Fast. Lots in stock

T.W.

Quick and courteaous.

R.W.

1) Metal factory cut to within 1/8″ of an inch to specification.
2) New steel, probably stored inside, no rust.
3) Competent employees who understand the customer requirements

Ron Berti

excellent customer service!

R.R.

Service is great

J.R.

good service

J.P.

Good quality
Good service
Friendly and responsive staff

David Nenadov

Great service. Fast and friendly.

Steve Wagner

Service was fast… even during these Covid times… I was impressed.

Thank you for making our order happen so quickly.
Steve

Neil Whittaker

The order was filled quickly and accurate. The web site was easy to navigate.

J.K.

Awesome job helping me out in a tight pinch.

J.S.

Expert advice and fast service with high quality products!

J.K.O.

excellent service

Sean Parkinson

Very polite and accommodating, perfect for my small quantity needs, service was friendly and proper covid procedures were in place, highly recommended for fellow small time fabricators

K.S.

I get whatever I need quickly

Roger Marsh

Good selection, no need to order large quantities.

M.B.

I would like to thank the kitchener office for their accuracy of my cuts and needs. Also their professionalism. Great job and keep it up!
[NAME REMOVED]

Mike Brenneman

service is quick simple and reasonably priced

B.W.

The staff were very friendly and very helpful always with a smile or a good word

J.B.

Able to buy just what I need.
Usually have what I want in stock.

M.C.

They’ve always been helpful.
The only negative comment I can make, is that there are materials and sizes listed on the website that they don’t carry. They have always tried to help suggest and alternative that they do stock.

S.B.

The staff is very personable on the phone and in person. My order was filled as I waited and it was all done with a smile. In this odd stage of social and physical distancing, good customer service is so important and on a Friday afternoon it was certainly welcome.
Thank you!!

Dirk Hamoen

Good variety, sensible staff.

T.B.

So glad you guys are open again! Lexi is always so helpful. I’ve dealt with other Metal Supermarkets locations and have never found them to be as helpful and fun as the Kitchener location. Thanks

Larry Fawn

Staff was very helpful!
They have helped me out on numerous projects.
Always friendly and chipper.

Wayne Farrow

Everything cut to size and in a nice bundle when you pick it up great service!

Shawn Bowman

always available and on time

O.B.

better stock selection, in stock

Eddy Castillo

In the middle of restrictions for the current pandemic measures, we got a reasonable fast and acure service. We are satisfied with the products and service provided.

D.R.

Fast service and great prices what is not to like

Stan Siderius

Staff are the Best!!!! Always there to help. Prices are reasonable

Justin Sproul

I believe that your web-based service along with your in house service teams are all top-notch. The entire team works well to ensure your order is complete, correct, and that they answer any of your questions or quoting needs in a very timely manner.

I appreciate the service I receive. thank you!!

thanks,

Katalyst Forge and Metalworks

G.

Increase variety.

S.P.

Price & service was excellent

Thanks

Parker Murakam

Great selection, stock and service!

P.W.

I’ve Always rec’d Excellent Customer Service from the entire Staff & fair pricing from your Kitchener, Ontario, Location, Thank You

T.H.

Big selection of products

P.H.

Lots of product and good service.

H.T.O.

Good

M.K.

I can buy small lots quickly, you are able to do simple processing for me (cutting), I can see online the profiles you typically carry. Easy to work with 🙂

S.H.

Great for metal of all kinds, cut to length on the spot. Needing to call in order for now is OK but might not be able to get it the same day.

R.D.

the staff I spoke with were most helpful, and the pricing was very reasonable

W.H.

Very friendly and competent service. Fast follow up. Fair prices.

M.P.

Employees are helpful, knowledgeable and easy to deal with keep it up!

Jose Tarazona

Offer an excellent service.

M.B.

Friendly fast service. Pleasure to deal there.

J.O.

Price, quality and service. All have been there with my orders over the years. Also a knowledgeable staff ready to help with suggestions.

Tim/Julie Kingsbury

Flexible, great customer service , great knowledge.

Jeff MacLean

The 01 tool steel makes very good knives. Very fast to have your order ready.

Royce Reid

Fast friendly service

M.G.

The service was quick and efficient.

My only concern is the disconnect from the online quote and the available quantities in store.

Material quoted was out of stock in store.

I don’t request a quote online anymore, but call the store directly to get the prices and material availability.

Thanks,

[FIRST NAME REMOVED] D.

B.H.

Timely and effective service.

J.J.

It’s generally available as needed

T.C.

Great service

Gill Lesperance

Good service from people who don’t talk down to you for not knowing all the lingo. Always working to find you what you requested or an available alternative.

C.P.

Good customer service and fast turn around time.

Joe White

Your staff is well organized, timely, and very courteous. Completely opposite to your Cambridge store.

Steve Marrier

Great Service!!! Very Fast!!! Great Prices!!!

Ron Berti

It’s all about the people. It is very telling of a company when you walk in and see the employees having fun with customers, smiling, and happy to serve you. Lex and Pedro have gone that extra mile for me (more than once) to help me out.

John Geissinger

I was very impressed with the speed, of getting my order ready.
Due to covid,.that was a great feat.

F.M.

only ones who have many different sizes of sheet metal

K.S.

you get exactly what you need

Todd Snyder

Products are just products. It’s the service that makes the difference. Petro and Lex are the best that there is.

Aaron

Fast response, friendly service, professional staff. I was able to pick up a (small) order 4 hours after I placed the order which was great.

J.P.

the company has always went to you for their steel needs as they know they get what they need.

Mark Gaboury

Metal supermarkets has knowledgable staff and lots of inventory.
They are also willing to cut pieces to size, which saves us time.
Thanks for the service!