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Home Ottawa Reviews

See what our customers are saying about our Ottawa Store

2275 Stevenage Dr. Unit 1, Ottawa, K1G 3W1

4.9 Star Rating - 245 reviews

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S.D.S.

June 13, 2023

Friendly. Easy to access since I can get the quantity of metal that I need. I also like the bins of cut pieces that can be purchased by weight.

R.M.

June 8, 2023

Good prices and service

A.F.

June 7, 2023

price, product variety, and service

C.M.

June 6, 2023

I was very happy with the online services, very helpful with all my questions. When I went to pick up my order, I was informed about the seconds/shorts room and purchased a few more products at a great price. Great place for anyone looking to purchase any metal products. Highly recommended.
[NAME REMOVED]

Y.S.

June 6, 2023

Excellent service, very helpful and goods were ready in a very short time. Will go back in the future

N.

June 6, 2023

Fast and professional

L.D.

June 6, 2023

Quality & selection

B.S.J.

June 6, 2023

Great service

B.M.

June 6, 2023

Good product..good delivery and assistance will order again fornsure

M.F.

May 11, 2023

Friendly and helpful service

C.R.

May 4, 2023

The guys there are always helpful, and pretty chill. I’ve never come away unhappy, and I always end up with exactly the right stuff.

B.O.

May 9, 2023

You could cut two small pieces of brass in less than a week.

R.

May 4, 2023

Service was excellent, and delivery was prompt.
Thank you.

S.M.

May 4, 2023

knowledgeable, easy to deal with, always get what I want

G.H.

May 4, 2023

The delivery cost was low and service quick.

J.

May 4, 2023

The prices are good, the service is excellent, the location is convenient, the selection is vast, the prices are fair and the location is convenient. You guys are awesome!

I ordered Hot Rolled Sheet 11 Ga. 0.120 to top my wooden garage workbench. It was a perfect fit and is a much appreciated addition to my poor bench, which was getting filthy with oily marks and grinder sparks. You can see all of my photos at the link below:

https://www.flickr.com/photos/rests/albums/[PHONE NUMBER REMOVED][PHONE NUMBER REMOVED]

P.C.

May 4, 2023

Your service was very quick, from the fast response for the quote and then the time to produce the item – Excellent!
Also quite important, the personal service I received from two employees was efficient, courteous and friendly.
I will definitely shop here again.

R.T.

May 4, 2023

Best store ever, I always get what I need and I love that I can shop the off cuts section for deals to stock my small shop with supplies.

J.

May 4, 2023

Very friendly service, good product.

D.L.

May 4, 2023

Fast and percise

B.

May 4, 2023

Nice folks
Had what I needed at a good price.
What else could one need

O.S.

April 18, 2023

Pleasure to work with! Great team!

M.P.

April 18, 2023

Good service Very pleasant to deal with

J.Z.

April 11, 2023

The ability to but small quantities and a helpful staff

A.H.

April 11, 2023

Get metal at any length.

P.

April 11, 2023

Timely respo se. Great variety and knowledgeable staff.

T.

April 11, 2023

Variety and prompt service

D.B.

April 11, 2023

Straight forward ordering process.

K.P.

April 11, 2023

Service and materials are excellent

N.S.N.

April 11, 2023

I got what I wanted quickly.

L.M.

April 11, 2023

ability to work with avg person. not having to be a company and have a min order

R.E.

April 11, 2023

Knowledgeable staff
Good prices

P.R.

April 11, 2023

Variety with friendly service

S.

March 9, 2023

Good service

R.

March 8, 2023

Very quick turn around time on order. No order to small. Friendly staff.

C.A.

March 8, 2023

super fast easy communication, even from the website. very friendly staff. product is exactly as described.

D.M.

March 8, 2023

good price, good selection, friendly and helpful sales associates and delivery people!

J.

March 8, 2023

Friendly service, very informative, and quickness of service.

S.S.

February 14, 2023

Good prices, fast service and friendly staff when I picked my stuff up.

S.L.

February 14, 2023

Staff is super friendly, and since I’m just dabbling around my shop with bits and bites of steel or aluminum, perfect store

B.C.

February 8, 2023

My Sales Rep is very responsive.

P.H.

February 7, 2023

Everything was great. Great product, great customer service. Will order more from you guys in the future

R.

February 7, 2023

They had a quick turnaround for my rush order. The quality and workmanship. The cut was on point. Definitely recommend them and will return for my needs 👍🏽

C.L.

February 7, 2023

Efficient service and good quality products

T.M.

February 7, 2023

Had exactly what I needed with great customer service. Yves was a pleasure to deal with.

B.

February 7, 2023

The way they have odds and ends of pieces of metal for us that only need small pieces.

D.B.

January 12, 2023

Excellent customer service from the Ottawa location!

C.M.

January 12, 2023

Knowledgeable staff, quick service and you actually return calls in a timely manner!

J.B.

January 5, 2023

Quick and friendly staff. Had stock of what I needed.

C.R.

January 5, 2023

Quick service.

P.B.

January 5, 2023

Selection and good price point.
Would be nice if weekend hours were available but understand may not have enough volume to justify

F.F.

January 5, 2023

The staff is always very helpful.
I really enjoy making the trip ( 70 kilometers ) to shop for the various metals.
Thank you vert much for a GREAT service.

P.

January 5, 2023

The service offered by Yves and all the staff at the Ottawa location is always great and you always have what I need in stock and at a great price.

M.

January 5, 2023

Availability of materials

A.C.

January 5, 2023

great product ! great service !

S.F.

December 16, 2022

Everything

A.D.

December 3, 2022

Fast, Friendly and Knowledgeable and well stocked. What more can you ask for?

L.

December 2, 2022

prompt service, availability of products

V.P.

December 2, 2022

In stock and quick service

M.E.S.N.

December 2, 2022

Like all the metal info on your site

D.H.

December 2, 2022

Quick service and had what I needed in stock.

A.

December 2, 2022

Got all my product on time

C.

December 2, 2022

I love the crew you guys have working in Ottawa, fast courteous and nothing but the most helpful staff on hand always!

R.L.

November 11, 2022

Quick and freindly service and at a competive price.

D.H.

November 9, 2022

I appreciate the quick action on my price request and subsequent revisions. Delivery of order was on time and driver very courteous and helpful. Very satisfied with the product.

R.C.

November 2, 2022

Rapid service and personalized response.

E.

November 2, 2022

Although I have only a small order, Yves made sure he understood my application and which of his products would provide the most appropriate solution. To fill my order he had to arrange for additional material and he called me to let me know when that arrived. In short, I felt I was being treated as a valued customer.

N.A.

November 2, 2022

Hi, right dimensions as requested, not sure if you provide items with a primer…
Service fast and friendly.

B.M.

November 2, 2022

Your service and ability to quickly source what I was looking for was very helpful and appreciated.

You were recommended to me by a friend, I will definitely do the same.

Keep up the good work.

P.M.

November 2, 2022

The attention you gave to my order request was outstanding. Even changing the order was seamless. Just waiting on the delivery, fingers crossed.

J.C.

November 2, 2022

Helpful associates. General availability of products.

J.G.

November 2, 2022

It was fast and easy to get the material ordered and delivered!

G.T.

November 2, 2022

The part I ordered was a perfect fit to my specifications , thank you very much. I will definetley use your business again .

J.M.

November 2, 2022

The whole process was very easy – from obtaining a quote to collecting my items. The items were exactly as ordered and done very quickly.

P.D.

November 2, 2022

It was easy and straight forward, all arrived fast to Quebec province also, just good comments to give to the crew

L.A.C.A.

October 14, 2022

Metal Supermarket had the metal I needed and also the cut it with the measurements I gave them and the pick up was easy.

M.

October 12, 2022

Good product and great service

S.J.

October 12, 2022

Fast and easy service

J.

October 12, 2022

Excellent, always have what I need, good service

T.F.

October 12, 2022

Quality was excellent and the service was amazing

S.F.

October 9, 2022

Quick delivery, reasonable prices

T.R.

October 8, 2022

Friendly service

Y.B.

October 7, 2022

availability and choice of material

T.C.

October 7, 2022

fast in person service

J.S.

October 7, 2022

Good variety and decent prices on off cuts

T.K.

October 7, 2022

Wide variety and friendly staff

Y.S.

October 7, 2022

The service was good and the price was also good.

L.D.

June 6, 2023

Good quality and fast service

M.T.

October 6, 2022

Helpful. Courteous. And very clear on what information they needed to get what I want done properly. I’ve dealt with MSO before and the service is as good as it always has been. Keep up the good work.

[NAME REMOVED]

J.S.

October 6, 2022

Cutting service;
Price

A.G.

October 6, 2022

Customer service is excellent as all the sales staff are happy to work with you to buy the right product and seem to be appreciative for the sale. It makes the customer feel special and that makes them want to shop again and recommend the store to others.

B.P.

October 6, 2022

Friendly knowledgeable staff
Great turnaround time
Good price

D.P.

October 6, 2022

ease of ordering, availability of product.

D.C.

September 26, 2022

Great product, cut exactly as requested – VERY fast turn around and delivery!

W.K.

September 25, 2022

Attentive, polite and helpful staff!

F.D.D.A.

September 25, 2022

It’s good quality and was delivered fast!

D.

September 18, 2022

Great service, product available. Prices are still too high however.

O.N.

September 15, 2022

Fast, reliable, no need to pre-order ahead of time for small orders. Keep up the great work.

M.

September 15, 2022

Cut to correct size, speedy service.

M.K.

September 15, 2022

Excellent services!!!

R.D.

September 15, 2022

Professional staff

M.

September 15, 2022

Scott at Ottawa is absolutely fantastic! Extremely well spoken, knowledgeable, and efficient!

L.A.

September 15, 2022

fast prep of parts

B.

September 14, 2022

You guys were very quick with the quote and delivery. You are definately my ‘go to’ now.

D.A.

May 9, 2023

Very helpful and friendly service

B.

February 7, 2023

You can get smaller pieces at a discount price

B.R.

August 12, 2022

Good service Scott nose is stuff polite and very good to deal with

M.S.

August 12, 2022

The gentleman behind the counter gave great advice on metal selection and had it cut for me in minutes. Great advice and service!

A.

August 6, 2022

You are the best! I even travel from Quebec City to access the uniqueness or your products and services.

J.C.

August 5, 2022

Excellent fast service

S.G.N.

August 5, 2022

great! Able to find the material needed so to complete a job. Very responsive and quick turn around time. I will definitely be returning soon.

A.S.

August 5, 2022

Friendly and helpful. Cut my pieces on the spot and good price too!

B.A.

August 5, 2022

Very easy and fast, not too expensive.

R.

July 18, 2022

Good product and customer service that goes above and beyond.

A.

July 14, 2022

Good selection, friendly knowledgeable staff

S.L.

February 14, 2023

It’s the corner convenient store for metals, steel, aluminium, everything I need for my whatever contraptions I’m Mc Giver(ing) lol. Staff is super friendly and helpful

P.K.

July 11, 2022

Fantastic personal service with all orders.

T.B.

July 7, 2022

Every time I need a quick response to an order or just help with the right material Scott has always provided me with exceptional customer service. It brings me back every time

V.B.

July 7, 2022

Timely, friendly, availability.

J.

July 7, 2022

Very knowledgeable, friendly service.

X.

July 7, 2022

The service is fast and friendly,the worker understand what i need.

S.

July 6, 2022

Personal, friendly and quick service. I couldn’t ask for better customer service.

K.R.

July 10, 2022

They were quick and very friendly

N.

July 6, 2022

Excellent service with knowledgeable staff, great in-stock selection, and reasonable pricing. I always enjoy shopping for my metal needs at Metal Supermarket Ottawa!

C.

July 6, 2022

Get service

S.N.

July 6, 2022

Great service and pricing.

G.W.

June 9, 2022

Pat was great! I am just a home handyman, looking for a short piece of angle iron. I found what I wanted in the parts bin, but the piece was much more than I needed. Pat that the piece cut at no charge. The whole process was painless.

This was far from my first time at this store and it definitely will not be my last.

If possible, please pass along my thanks to Pat.

H.

June 6, 2022

Always knowledgeable, friendly service – have already recommended others go to Metal Supermarket for their needs.

A.

June 3, 2022

I have been there twice and the guys are very courteous, on time and competitive prices.

I.

June 3, 2022

Great selection and knowledgeable friendly service

S.

June 3, 2022

Price was good
Order was perfect
Material was in good shape and bundled nicely.
Availability was late by a day and no phone call saying it would be late.

S.C.

June 2, 2022

Everything

R.

June 2, 2022

Very polite /helpful and professional would buy from these folks any time I need metal
great experience
[NAME REMOVED] Vradenburg

T.K.

June 2, 2022

Good products/materials, good service and helpful staff.

V.

June 2, 2022

Great Customer service. Order was done with exceptional quality and in time. All the communication is clear and effective. Would recommend to anyone.

K.

June 2, 2022

Responsive and fast communication!

M.

June 2, 2022

Very fast, staff are polite and helpful, great prices, nice bargain bin. Good selection.

J.C.

June 2, 2022

Great customer service!

A.H.

April 11, 2023

Quick response, unlike the previous owner/operator.

G.

May 5, 2022

I would love it if they carried more knife steels like 1[PHONE NUMBER REMOVED]-1095.

The cut off section is great to pick through, would be great if it was organized or the steel was labeled better so you know what your kind buying.

C.B.E.

May 5, 2022

friendly staff, with years of experience, helpful, competitive low prices, always have what I am looking for, and ready when I need it

R.S.

May 4, 2022

Testing of moving a feedback website to new ecom server.

R.

April 13, 2022

The guys in the shop prepare orders fast and check out is a breeze

R.T.

June 3, 2022

Allow me to walk through and see what is available

K.

April 12, 2022

Fast and friendly service. The staff was very knowledgeable about the product choices.

J.S.

April 12, 2022

Good price and friendly service.

M.P.

April 18, 2023

Everything good guys to deal with a good attitude very very friendly

J.D.

April 6, 2022

Availability of special products at reasonable price and Staff assistance! Fast and efficient! Well Done!

S.

April 5, 2022

Ottawa were very helpful with solving my problem and were quite accommodating. Halifax were the absolute opposite

M.P.

April 5, 2022

Frendly service, good place for your small pieces

J.

April 5, 2022

Great customer service.

M.K.

April 5, 2022

Excellent selection and amazing staff!!

C.G.

March 9, 2022

Products and services are absolutely fantastic.
Staff is very helpful.

D.K.

March 3, 2022

The staff took the time to understand my design and made intelligent and creative recommendations that reduced the cost and shortened the schedule.

I now consider them as experts on-call as well as careful and caring partners in my company business.

“I’ll be back!” 🤓

J.P.

March 2, 2022

Great service! Keep up the good work.

K.R.

March 2, 2022

Limited alternatives. Service is great, and I love the bargain bins

S.M.

May 4, 2023

Employees are very helpful & always get what I need

T.

March 2, 2022

Prompt, friendly and helpful service…

D.M.

March 2, 2022

The service was fantastic and certainly very timely. The costs are a bit of a premium but getting the metal cut and prepared for me was a bonus.

J.S.

October 7, 2022

Helpful staff, reasonable selection of metal

V.

March 2, 2022

Not cheap , but very good service on small orders

L.D.

March 2, 2022

The service was fast and friendly. I got what I needed in a size I needed..

R.

March 2, 2022

I need to order certain metals cut to size at times and I like the left over pieces that I can pick through. There’s a lot of inventory there.

P.B.

March 2, 2022

It exists in Ottawa.
I can pickup the stuff I want vs having to have it delivered from China…
It seems to arrive quickly.

C.

March 2, 2022

The ability to get a quote and purchase material in any size.

The location put in the effort to help us source some hard to find material, despite a small order quantity. They were also very upfront about what we could expect about material availability and pricing. All this information helps small businesses make better choices about the products we plan to offer.

C.

March 2, 2022

Fast turn around and quality product and professional team

M.F.G.

March 2, 2022

I thought the service was amazing and quick. I am very pleased with the products I got from you.

V.

February 13, 2022

Good quality, helpful staff

T.J.

February 11, 2022

Customer service is great

M.

February 10, 2022

Very friendly and accommodating with the right product and price,

D.

February 10, 2022

Everything

K.

February 9, 2022

Very friendly and knowledgeable service! Prompt to respond and get back with pricing same day.

R.

February 9, 2022

Prompt replies,
Pieces accurately cut to size
Delivery as promised
Willing to ship.

R.L.

February 10, 2022

took a long time! think was there and no one called

M.

February 9, 2022

Good prices, as offered, great cyustomer service

D.P.

November 2, 2022

Great for small stuff and off cuts for people who tinker in the garage and [FIRST NAME REMOVED]’t buy $500 at a time!

P.

January 5, 2023

Love the selection and the offcuts, Michael and Scott at the Ottawa location are always amazing to deal with.

L.N.

February 9, 2022

Very good service – good prices- nice people.
Thanks

G.H.

February 9, 2022

Friendly service

A.P.

February 9, 2022

Quick and friendly service. Goes above and beyond.

C.A.

March 8, 2023

Super fast quote! Very nice execution, and fast. The person at the desk was very nice too!

R.

January 6, 2022

Good Sales guys good back shop workers
I measurement was 1/8 longer on the length of 2 sheets
Just keep replacing your stock
All is GOOD

Z.

January 6, 2022

Great service, fast and friendly

G.L.

January 6, 2022

It would be nice if the store allowed customers in to browse the cut offs. Thanks

J.

January 6, 2022

The guys at the Ottawa location were great to deal with! Thanks

T.P.

December 21, 2021

Convenient service and friendly/helpful staff

R.M.

December 14, 2021

Very Friendly and helpful!!

R.

December 14, 2021

good service

A.G.

December 14, 2021

Excellent customer service! Very responsive and extremely knowledgeable. Scott James is a pleasure to deal with.

C.H.

December 14, 2021

The front end service is excellent (a lot of retailers could learn something here) and the selection of various alloys really works for me.
One suggestion: I would buy more of everything if the sizes of some of the aluminum/steel stock were smaller as my machinery capacity is medium/small.

Thanks!

[FIRST NAME REMOVED]

B.C.

February 8, 2023

Communication.
Always prompt when requests sent in.

M.L.

December 14, 2021

I appreciate that your products are listed with pricing.
Ordering ahead online.
Staff is pleasant enough.

D.B.

December 14, 2021

Great after sale service from the local store in Ottawa.
Please be more clear with onlinenorders that they will take longer than stated and local store can likely fulfill quicker.

D.

December 14, 2021

Quick and easy!

K.

November 16, 2021

Good quality materials delivered on time with friendly customer service.

D.

November 9, 2021

have those difficult to find elsewhere items, usually on hand and if not then, delivery time is usually short.

R.B.

November 9, 2021

The rep was really pleasant, service was fast and I was able to order a very small and obscure piece of metal that arrived in just two days in the middle of the woods! Love it.

I.

November 9, 2021

Great customer service

S.

November 9, 2021

Really love the courteous service provided by Scott and Mike.

D.

November 9, 2021

It was efficient service and reasonable prices.

D.

November 9, 2021

I was very happy with the friendly service

R.T.

November 9, 2021

fair prices and bend over to please you service
it does not get better than this
thx scott

R.

November 9, 2021

Product available and fair price

P.

November 9, 2021

Cuts were perfect
Services was excellent. Front office guys were beyond professional

S.L.

July 13, 2022

Great service, very good selection of different types of metal

D.

November 9, 2021

fast, responsive…. i wanted it, they provided.

E.B.

October 27, 2021

Item was costly but otherwise everything else was top notch.

G.M.

October 7, 2021

I like the friendliness and the quick turn around time. Also the team makes every client feel important.

M.C.

October 27, 2021

fast

P.

October 7, 2021

At the ottawa location when i called the location the opertation’s manager was very cordial and was easy to talk to and was very informative in helping to make decisions.

E.J.

October 7, 2021

Knowledgeable employees ready to help and process your request quickly.

J.A.

October 6, 2021

I received what I asked for quickly and for a fair price.

R.J.

October 27, 2021

Not sure yet, only been there once, to the new store.

J.Z.

August 5, 2022

Good service, patient advice.

J.

September 9, 2021

In stock items and very helpful staff

P.C.

September 22, 2021

Your fine no one is 10

J.

September 9, 2021

Very helpful staff

B.

September 9, 2021

Service from Scott and the group was quick and precise.

C.

September 3, 2021

Simple, fast, done!

K.R.

March 2, 2022

Have a location closer to Perth, ON.

I.

September 2, 2021

you guys made the thing I asked you to make

B.

August 12, 2022

You have most of the things that I need to repair the things I need to do but not all the metal shapes and types.

G.E.

September 2, 2021

I made a small order and my first time at the store. It was a good first experience with friendly staff and “can do” attitude. I was provided a quote quickly and the order was fulfilled quickly also.

Great stuff. I’ll definitely be back for more hobby project stuff. Thanks.

M.B.

May 5, 2022

easy, lots to choose from and no minimum order. they have lots of inventory.

E.A.

March 8, 2023

Efficient, friendly, no minimums….
What more can anyone want?

P.

August 11, 2021

I was able to purchase exactly what I needed at a good price. very satisfied , good service.

S.K.

September 9, 2021

Very good service!

V.

August 11, 2021

Solid, well made

W.M.

August 11, 2021

Very happy with the customer service. And… the material cost just a bit less than anticipated.

B.L.

August 6, 2021

Good range of products available, cut to size on request.

Friendly and helpful service.

Suggestion:
A west end Ottawa location would be appreciated to serve Ottawa west, Kanata, and points
farther west.

M.B.

August 5, 2021

You have really good prices on off cut steel pipe.

R.B.

August 5, 2021

Always prompt and courteous service.

R.L.

February 9, 2022

The sales rep. visit us today & he was very pleasant.

B.K.

August 4, 2021

Fast availability, fair pricing and attentive staff

P.

February 9, 2022

Micheal and Scott have been great! Good selection of cutoffs at all times and ok pricing on it.

M.T.

August 4, 2021

great service !!

A.P.

February 9, 2022

Friendly and quick service.

I.

August 4, 2021

Fast service and prices are competitive with this area.

I need to be more clear on my communications. Last order had a mix-up in sizes, but probably my fault for not verifying what I heard. I should have sent a written verification of what I thought I was getting for diameter and wall thickness.

M.

September 15, 2022

Product was available quickly as needed. Maybe a bit expensive. But the staff in Ottawa was FANTASTIC. Michael and Scott were a HUGE help, knew their stuff, and were able to solve the problems we had with our engineer’s requests Some of the best service I’ve had anywhere in a long time!

J.B.

August 4, 2021

They have what I want, lots of variety, prices are a little high tho.

J.S.

April 12, 2022

Availability

G.L.

August 4, 2021

Sometimes pricing is a little higher than others

Y.

July 20, 2021

Got the right metal sheet needed for the project and fast delivery

J.H.

July 19, 2021

Good friendly & quick service, lots of available products.

D.B.

July 12, 2021

Very good service Thanks Don