See what our customers are saying about our Ottawa Store

S.D.S.

Friendly. Easy to access since I can get the quantity of metal that I need. I also like the bins of cut pieces that can be purchased by weight.

R.M.

Good prices and service

A.F.

price, product variety, and service

C.M.

I was very happy with the online services, very helpful with all my questions. When I went to pick up my order, I was informed about the seconds/shorts room and purchased a few more products at a great price. Great place for anyone looking to purchase any metal products. Highly recommended.
[NAME REMOVED]

Y.S.

Excellent service, very helpful and goods were ready in a very short time. Will go back in the future

N.

Fast and professional

L.D.

Quality & selection

B.S.J.

Great service

B.M.

Good product..good delivery and assistance will order again fornsure

M.F.

Friendly and helpful service

C.R.

The guys there are always helpful, and pretty chill. I’ve never come away unhappy, and I always end up with exactly the right stuff.

B.O.

You could cut two small pieces of brass in less than a week.

R.

Service was excellent, and delivery was prompt.
Thank you.

S.M.

knowledgeable, easy to deal with, always get what I want

G.H.

The delivery cost was low and service quick.

J.

The prices are good, the service is excellent, the location is convenient, the selection is vast, the prices are fair and the location is convenient. You guys are awesome!

I ordered Hot Rolled Sheet 11 Ga. 0.120 to top my wooden garage workbench. It was a perfect fit and is a much appreciated addition to my poor bench, which was getting filthy with oily marks and grinder sparks. You can see all of my photos at the link below:

https://www.flickr.com/photos/rests/albums/[PHONE NUMBER REMOVED][PHONE NUMBER REMOVED]

P.C.

Your service was very quick, from the fast response for the quote and then the time to produce the item – Excellent!
Also quite important, the personal service I received from two employees was efficient, courteous and friendly.
I will definitely shop here again.

R.T.

Best store ever, I always get what I need and I love that I can shop the off cuts section for deals to stock my small shop with supplies.

J.

Very friendly service, good product.

D.L.

Fast and percise

B.

Nice folks
Had what I needed at a good price.
What else could one need

O.S.

Pleasure to work with! Great team!

M.P.

Good service Very pleasant to deal with

J.Z.

The ability to but small quantities and a helpful staff

A.H.

Get metal at any length.

P.

Timely respo se. Great variety and knowledgeable staff.

T.

Variety and prompt service

D.B.

Straight forward ordering process.

K.P.

Service and materials are excellent

N.S.N.

I got what I wanted quickly.

L.M.

ability to work with avg person. not having to be a company and have a min order

R.E.

Knowledgeable staff
Good prices

P.R.

Variety with friendly service

S.

Good service

R.

Very quick turn around time on order. No order to small. Friendly staff.

C.A.

super fast easy communication, even from the website. very friendly staff. product is exactly as described.

D.M.

good price, good selection, friendly and helpful sales associates and delivery people!

J.

Friendly service, very informative, and quickness of service.

S.S.

Good prices, fast service and friendly staff when I picked my stuff up.

S.L.

Staff is super friendly, and since I’m just dabbling around my shop with bits and bites of steel or aluminum, perfect store

B.C.

My Sales Rep is very responsive.

P.H.

Everything was great. Great product, great customer service. Will order more from you guys in the future

R.

They had a quick turnaround for my rush order. The quality and workmanship. The cut was on point. Definitely recommend them and will return for my needs 👍🏽

C.L.

Efficient service and good quality products

T.M.

Had exactly what I needed with great customer service. Yves was a pleasure to deal with.

B.

The way they have odds and ends of pieces of metal for us that only need small pieces.

D.B.

Excellent customer service from the Ottawa location!

C.M.

Knowledgeable staff, quick service and you actually return calls in a timely manner!

J.B.

Quick and friendly staff. Had stock of what I needed.

C.R.

Quick service.

P.B.

Selection and good price point.
Would be nice if weekend hours were available but understand may not have enough volume to justify

F.F.

The staff is always very helpful.
I really enjoy making the trip ( 70 kilometers ) to shop for the various metals.
Thank you vert much for a GREAT service.

P.

The service offered by Yves and all the staff at the Ottawa location is always great and you always have what I need in stock and at a great price.

M.

Availability of materials

A.C.

great product ! great service !

S.F.

Everything

A.D.

Fast, Friendly and Knowledgeable and well stocked. What more can you ask for?

L.

prompt service, availability of products

V.P.

In stock and quick service

M.E.S.N.

Like all the metal info on your site

D.H.

Quick service and had what I needed in stock.

A.

Got all my product on time

C.

I love the crew you guys have working in Ottawa, fast courteous and nothing but the most helpful staff on hand always!

R.L.

Quick and freindly service and at a competive price.

D.H.

I appreciate the quick action on my price request and subsequent revisions. Delivery of order was on time and driver very courteous and helpful. Very satisfied with the product.

R.C.

Rapid service and personalized response.

E.

Although I have only a small order, Yves made sure he understood my application and which of his products would provide the most appropriate solution. To fill my order he had to arrange for additional material and he called me to let me know when that arrived. In short, I felt I was being treated as a valued customer.

N.A.

Hi, right dimensions as requested, not sure if you provide items with a primer…
Service fast and friendly.

B.M.

Your service and ability to quickly source what I was looking for was very helpful and appreciated.

You were recommended to me by a friend, I will definitely do the same.

Keep up the good work.

P.M.

The attention you gave to my order request was outstanding. Even changing the order was seamless. Just waiting on the delivery, fingers crossed.

J.C.

Helpful associates. General availability of products.

J.G.

It was fast and easy to get the material ordered and delivered!

G.T.

The part I ordered was a perfect fit to my specifications , thank you very much. I will definetley use your business again .

J.M.

The whole process was very easy – from obtaining a quote to collecting my items. The items were exactly as ordered and done very quickly.

P.D.

It was easy and straight forward, all arrived fast to Quebec province also, just good comments to give to the crew

L.A.C.A.

Metal Supermarket had the metal I needed and also the cut it with the measurements I gave them and the pick up was easy.

M.

Good product and great service

S.J.

Fast and easy service

J.

Excellent, always have what I need, good service

T.F.

Quality was excellent and the service was amazing

S.F.

Quick delivery, reasonable prices

T.R.

Friendly service

Y.B.

availability and choice of material

T.C.

fast in person service

J.S.

Good variety and decent prices on off cuts

T.K.

Wide variety and friendly staff

Y.S.

The service was good and the price was also good.

L.D.

Good quality and fast service

M.T.

Helpful. Courteous. And very clear on what information they needed to get what I want done properly. I’ve dealt with MSO before and the service is as good as it always has been. Keep up the good work.

[NAME REMOVED]

J.S.

Cutting service;
Price

A.G.

Customer service is excellent as all the sales staff are happy to work with you to buy the right product and seem to be appreciative for the sale. It makes the customer feel special and that makes them want to shop again and recommend the store to others.

B.P.

Friendly knowledgeable staff
Great turnaround time
Good price

D.P.

ease of ordering, availability of product.

D.C.

Great product, cut exactly as requested – VERY fast turn around and delivery!

W.K.

Attentive, polite and helpful staff!

F.D.D.A.

It’s good quality and was delivered fast!

D.

Great service, product available. Prices are still too high however.

O.N.

Fast, reliable, no need to pre-order ahead of time for small orders. Keep up the great work.

M.

Cut to correct size, speedy service.

M.K.

Excellent services!!!

R.D.

Professional staff

M.

Scott at Ottawa is absolutely fantastic! Extremely well spoken, knowledgeable, and efficient!

L.A.

fast prep of parts

B.

You guys were very quick with the quote and delivery. You are definately my ‘go to’ now.

D.A.

Very helpful and friendly service

B.

You can get smaller pieces at a discount price

B.R.

Good service Scott nose is stuff polite and very good to deal with

M.S.

The gentleman behind the counter gave great advice on metal selection and had it cut for me in minutes. Great advice and service!

A.

You are the best! I even travel from Quebec City to access the uniqueness or your products and services.

J.C.

Excellent fast service

S.G.N.

great! Able to find the material needed so to complete a job. Very responsive and quick turn around time. I will definitely be returning soon.

A.S.

Friendly and helpful. Cut my pieces on the spot and good price too!

B.A.

Very easy and fast, not too expensive.

R.

Good product and customer service that goes above and beyond.

A.

Good selection, friendly knowledgeable staff

S.L.

It’s the corner convenient store for metals, steel, aluminium, everything I need for my whatever contraptions I’m Mc Giver(ing) lol. Staff is super friendly and helpful

P.K.

Fantastic personal service with all orders.

T.B.

Every time I need a quick response to an order or just help with the right material Scott has always provided me with exceptional customer service. It brings me back every time

V.B.

Timely, friendly, availability.

J.

Very knowledgeable, friendly service.

X.

The service is fast and friendly,the worker understand what i need.

S.

Personal, friendly and quick service. I couldn’t ask for better customer service.

K.R.

They were quick and very friendly

N.

Excellent service with knowledgeable staff, great in-stock selection, and reasonable pricing. I always enjoy shopping for my metal needs at Metal Supermarket Ottawa!

C.

Get service

S.N.

Great service and pricing.

G.W.

Pat was great! I am just a home handyman, looking for a short piece of angle iron. I found what I wanted in the parts bin, but the piece was much more than I needed. Pat that the piece cut at no charge. The whole process was painless.

This was far from my first time at this store and it definitely will not be my last.

If possible, please pass along my thanks to Pat.

H.

Always knowledgeable, friendly service – have already recommended others go to Metal Supermarket for their needs.

A.

I have been there twice and the guys are very courteous, on time and competitive prices.

I.

Great selection and knowledgeable friendly service

S.

Price was good
Order was perfect
Material was in good shape and bundled nicely.
Availability was late by a day and no phone call saying it would be late.

S.C.

Everything

R.

Very polite /helpful and professional would buy from these folks any time I need metal
great experience
[NAME REMOVED] Vradenburg

T.K.

Good products/materials, good service and helpful staff.

V.

Great Customer service. Order was done with exceptional quality and in time. All the communication is clear and effective. Would recommend to anyone.

K.

Responsive and fast communication!

M.

Very fast, staff are polite and helpful, great prices, nice bargain bin. Good selection.

J.C.

Great customer service!

A.H.

Quick response, unlike the previous owner/operator.

G.

I would love it if they carried more knife steels like 1[PHONE NUMBER REMOVED]-1095.

The cut off section is great to pick through, would be great if it was organized or the steel was labeled better so you know what your kind buying.

C.B.E.

friendly staff, with years of experience, helpful, competitive low prices, always have what I am looking for, and ready when I need it

R.S.

Testing of moving a feedback website to new ecom server.

R.

The guys in the shop prepare orders fast and check out is a breeze

R.T.

Allow me to walk through and see what is available

K.

Fast and friendly service. The staff was very knowledgeable about the product choices.

J.S.

Good price and friendly service.

M.P.

Everything good guys to deal with a good attitude very very friendly

J.D.

Availability of special products at reasonable price and Staff assistance! Fast and efficient! Well Done!

S.

Ottawa were very helpful with solving my problem and were quite accommodating. Halifax were the absolute opposite

M.P.

Frendly service, good place for your small pieces

J.

Great customer service.

M.K.

Excellent selection and amazing staff!!

C.G.

Products and services are absolutely fantastic.
Staff is very helpful.

D.K.

The staff took the time to understand my design and made intelligent and creative recommendations that reduced the cost and shortened the schedule.

I now consider them as experts on-call as well as careful and caring partners in my company business.

“I’ll be back!” 🤓

J.P.

Great service! Keep up the good work.

K.R.

Limited alternatives. Service is great, and I love the bargain bins

S.M.

Employees are very helpful & always get what I need

T.

Prompt, friendly and helpful service…

D.M.

The service was fantastic and certainly very timely. The costs are a bit of a premium but getting the metal cut and prepared for me was a bonus.

J.S.

Helpful staff, reasonable selection of metal

V.

Not cheap , but very good service on small orders

L.D.

The service was fast and friendly. I got what I needed in a size I needed..

R.

I need to order certain metals cut to size at times and I like the left over pieces that I can pick through. There’s a lot of inventory there.

P.B.

It exists in Ottawa.
I can pickup the stuff I want vs having to have it delivered from China…
It seems to arrive quickly.

C.

The ability to get a quote and purchase material in any size.

The location put in the effort to help us source some hard to find material, despite a small order quantity. They were also very upfront about what we could expect about material availability and pricing. All this information helps small businesses make better choices about the products we plan to offer.

C.

Fast turn around and quality product and professional team

M.F.G.

I thought the service was amazing and quick. I am very pleased with the products I got from you.

V.

Good quality, helpful staff

T.J.

Customer service is great

M.

Very friendly and accommodating with the right product and price,

D.

Everything

K.

Very friendly and knowledgeable service! Prompt to respond and get back with pricing same day.

R.

Prompt replies,
Pieces accurately cut to size
Delivery as promised
Willing to ship.

R.L.

took a long time! think was there and no one called

M.

Good prices, as offered, great cyustomer service

D.P.

Great for small stuff and off cuts for people who tinker in the garage and [FIRST NAME REMOVED]’t buy $500 at a time!

P.

Love the selection and the offcuts, Michael and Scott at the Ottawa location are always amazing to deal with.

L.N.

Very good service – good prices- nice people.
Thanks

G.H.

Friendly service

A.P.

Quick and friendly service. Goes above and beyond.

C.A.

Super fast quote! Very nice execution, and fast. The person at the desk was very nice too!

R.

Good Sales guys good back shop workers
I measurement was 1/8 longer on the length of 2 sheets
Just keep replacing your stock
All is GOOD

Z.

Great service, fast and friendly

G.L.

It would be nice if the store allowed customers in to browse the cut offs. Thanks

J.

The guys at the Ottawa location were great to deal with! Thanks

T.P.

Convenient service and friendly/helpful staff

R.M.

Very Friendly and helpful!!

R.

good service

A.G.

Excellent customer service! Very responsive and extremely knowledgeable. Scott James is a pleasure to deal with.

C.H.

The front end service is excellent (a lot of retailers could learn something here) and the selection of various alloys really works for me.
One suggestion: I would buy more of everything if the sizes of some of the aluminum/steel stock were smaller as my machinery capacity is medium/small.

Thanks!

[FIRST NAME REMOVED]

B.C.

Communication.
Always prompt when requests sent in.

M.L.

I appreciate that your products are listed with pricing.
Ordering ahead online.
Staff is pleasant enough.

D.B.

Great after sale service from the local store in Ottawa.
Please be more clear with onlinenorders that they will take longer than stated and local store can likely fulfill quicker.

D.

Quick and easy!

K.

Good quality materials delivered on time with friendly customer service.

D.

have those difficult to find elsewhere items, usually on hand and if not then, delivery time is usually short.

R.B.

The rep was really pleasant, service was fast and I was able to order a very small and obscure piece of metal that arrived in just two days in the middle of the woods! Love it.

I.

Great customer service

S.

Really love the courteous service provided by Scott and Mike.

D.

It was efficient service and reasonable prices.

D.

I was very happy with the friendly service

R.T.

fair prices and bend over to please you service
it does not get better than this
thx scott

R.

Product available and fair price

P.

Cuts were perfect
Services was excellent. Front office guys were beyond professional

S.L.

Great service, very good selection of different types of metal

D.

fast, responsive…. i wanted it, they provided.

E.B.

Item was costly but otherwise everything else was top notch.

G.M.

I like the friendliness and the quick turn around time. Also the team makes every client feel important.

M.C.

fast

P.

At the ottawa location when i called the location the opertation’s manager was very cordial and was easy to talk to and was very informative in helping to make decisions.

E.J.

Knowledgeable employees ready to help and process your request quickly.

J.A.

I received what I asked for quickly and for a fair price.

R.J.

Not sure yet, only been there once, to the new store.

J.Z.

Good service, patient advice.

J.

In stock items and very helpful staff

P.C.

Your fine no one is 10

J.

Very helpful staff

B.

Service from Scott and the group was quick and precise.

C.

Simple, fast, done!

K.R.

Have a location closer to Perth, ON.

I.

you guys made the thing I asked you to make

B.

You have most of the things that I need to repair the things I need to do but not all the metal shapes and types.

G.E.

I made a small order and my first time at the store. It was a good first experience with friendly staff and “can do” attitude. I was provided a quote quickly and the order was fulfilled quickly also.

Great stuff. I’ll definitely be back for more hobby project stuff. Thanks.

M.B.

easy, lots to choose from and no minimum order. they have lots of inventory.

E.A.

Efficient, friendly, no minimums….
What more can anyone want?

P.

I was able to purchase exactly what I needed at a good price. very satisfied , good service.

S.K.

Very good service!

V.

Solid, well made

W.M.

Very happy with the customer service. And… the material cost just a bit less than anticipated.

B.L.

Good range of products available, cut to size on request.

Friendly and helpful service.

Suggestion:
A west end Ottawa location would be appreciated to serve Ottawa west, Kanata, and points
farther west.

M.B.

You have really good prices on off cut steel pipe.

R.B.

Always prompt and courteous service.

R.L.

The sales rep. visit us today & he was very pleasant.

B.K.

Fast availability, fair pricing and attentive staff

P.

Micheal and Scott have been great! Good selection of cutoffs at all times and ok pricing on it.

M.T.

great service !!

A.P.

Friendly and quick service.

I.

Fast service and prices are competitive with this area.

I need to be more clear on my communications. Last order had a mix-up in sizes, but probably my fault for not verifying what I heard. I should have sent a written verification of what I thought I was getting for diameter and wall thickness.

M.

Product was available quickly as needed. Maybe a bit expensive. But the staff in Ottawa was FANTASTIC. Michael and Scott were a HUGE help, knew their stuff, and were able to solve the problems we had with our engineer’s requests Some of the best service I’ve had anywhere in a long time!

J.B.

They have what I want, lots of variety, prices are a little high tho.

J.S.

Availability

G.L.

Sometimes pricing is a little higher than others

Y.

Got the right metal sheet needed for the project and fast delivery

J.H.

Good friendly & quick service, lots of available products.

D.B.

Very good service Thanks Don